Our Warranty Policy applies only to our specified Stainless Steel and Anti-Tarnish jewelry, which includes bracelets, earrings, chains, and pendants.

1. Warranty Period and Coverage

• Warranty Period: The warranty is valid for a period of 5 months for each specific product. This period begins from the date of purchase (the order date).
• Coverage: This warranty applies exclusively to the waterproof quality of the product. If the product’s color fades due to contact with normal water within the 5-month period, you can claim the warranty.
• Exclusions: The warranty is not applicable if the product’s color fades due to any of the following reasons:
  • Contact with chemicals (such as perfume, bleach, or detergents), saltwater, or alkaline water.
  • Any external damage, such as scratches or abrasions.
  • The warranty can only be claimed for products where “Warranty Applicable” is clearly mentioned.

2. How to Make a Warranty Claim

• Required Documents: To make a warranty claim, you must send us the following information and documents:
  • The original copy of the product bill.
  • A picture of the box and packaging the product came in.
  • Clear images of the damaged product.
• Contact Method: You can send the above documents to our email address at support@swiftsvibe.com or via WhatsApp to 8420325386.
• Processing Time: Our team will verify the documents you send. This verification process may take 15-20 business days to complete.
• Final Decision: Once the warranty claim is approved, we will contact you to arrange for a new product to be shipped.

3. Product Delivery and Other Terms

• Delivery: After the warranty claim is approved, the new product will be sent to you according to our Shipping Policy. Please check our website for detailed information on this policy.
• Legal Rights: This warranty policy does not affect your legal rights. We are committed to complying with the Consumer Protection Act.