Refund , Returns Cancellation Policy
Swifts Vibe’s Hassle-Free Return, Refund, and Cancellation Policy
At Swifts Vibe, customer satisfaction is our top priority. Our simple and transparent cancellation and return policy is designed to offer support in the best possible way.
Return Policy
Return Period
Customers can return products within 3 days of receiving their order only in case of:
- Damaged products
- Defective items
- Wrong/mismatched products received
🔴 Returns or refunds related to general dissatisfaction or product quality preferences will not be entertained.
Condition of Returned Items
To be eligible for a return:
- Items must be unused and in original condition
- Must include original packaging, tags, and accessories
- Only damaged, defective, or incorrect items will be accepted
Mandatory Parcel Opening Video
To process any return or refund claim, customers must provide a clear, unedited video of opening the parcel.
This video should:
- Begin before the package is opened
- Show the full unboxing process without any cuts or edits
- Clearly highlight any damage, defect, or issue
Claims without this video proof will not be accepted.
How to Initiate a Return
Contact our support team within 7 days of delivery:
📧 Email: support@swiftsvibe.com
📱 WhatsApp: +8420325386
Please include:
- Order number
- Product details
- Reason for return
- Parcel opening video
Return Charges
- If the product is defective or incorrect, return shipping is free
- For size-related or personal preference returns (if accepted), a flat ₹120 return fee applies
- Return shipping costs must be borne by the customer unless it is our error
Refund Policy
Refund Approval
- Once your returned item is received and inspected, we’ll notify you about the approval or rejection of your refund
- Refunds will only be processed if the parcel opening video was shared as required
Refund Process
- Approved refunds are processed within 2–5 business days
- Amount will be refunded to the original payment method
Partial Refunds
Partial refunds may be issued under the following conditions:
- Product not in original condition
- Missing items not due to our error
- Return requested beyond the allowed time
Cancellation Policy
Cancellation Window
- Orders can be canceled within 24 hours of placement for a full refund
How to Cancel
Contact our support team:
📧 Email: support@swiftsvibe.com
📱 WhatsApp: +91 8420325386
Late Cancellation
- If your order is already processed or shipped, cancellation will be treated as a return
- Orders canceled after 24 hours will incur a 10% restocking fee
Contact Information
For any return, refund, or cancellation queries:
📧 Email: support@swiftsvibe.com
📱 WhatsApp: +91 8420325386
Policy Updates
Swifts Vibe reserves the right to change or update this policy at any time. All changes will be posted on this page and, where appropriate, notified via email.
By shopping with Swifts Vibe, you agree to our Return, Refund, and Cancellation Policy.
Thank you for trusting us!